How billing works in Bundlex Bundles

Bundlex Bundles is billed through Shopify, on your Shopify bill. Your plan follows your added revenue: a new store starts on the free plan, the plan moves up as the app adds more to your sales, and it stays from month to month until you lower it. This article explains your billing month, the charges and the notices.

Approving Bundlex Bundles in Shopify

At the end of setup you click Start free, and Shopify shows its approval page for a subscription named Bundlex Bundles: $0 a month, plus usage charges up to a spending limit, which the page shows before you approve. You approve it once. On a first install, nothing is charged when you approve.

If you reinstall Bundlex Bundles, the button names the plan your store had, for example Continue on Growth. When you approve, that plan comes back and its charges resume, with no second free trial.

Your billing month

Your month is your 30-day Shopify billing period. It starts on the day you approved Bundlex Bundles, so it may not start on the 1st. The Plan page in Bundlex Bundles shows the dates of your current month, your added revenue so far and the plan it has reached. Your plan stays from one month to the next, and its price is charged on the first day of each month.

When your plan moves up

When your added revenue in a month goes above your plan's limit (above $100 on the free plan, above $1,000 on Starter, and so on), your plan moves up at once to the plan your added revenue reached. The charge is the difference between the two plan prices for the days left in the month. For example, if your added revenue goes above $1,000 with 15 of the 30 days left, your plan moves from Starter ($14.99) to Growth ($29.99) and you pay $7.50, half of the $15.00 difference.

From the next month, the full price of the new plan is charged on the first day of each month. Your plan stays there until you lower it: it never moves down by itself.

Choosing a plan

On the Plan page, click Select next to another plan in the Plans table. Your current plan is named in the Your plan card above the table.

• A higher plan applies now. The difference between the two plan prices, for the days left in the month, is charged as a usage charge on your Shopify bill, inside the spending limit you already approved, with no new approval page in Shopify.
• Your plan then stays from month to month until you select another one, and your added revenue can still move it up inside a month.
• A lower plan, Free included, applies from the next month. You keep the current plan for the rest of this month, and nothing is refunded.

During the free trial, a higher plan you select is saved and charged when the trial ends.

If you have a discount code, enter it under Discount code on the Plan page and click Apply. The page then shows the code's percent and how long it applies to your charges. A store has one code at a time, and a code entered after this month's first charge applies from the next month.

Every plan has every feature, so a bigger plan only adds its support level: chat from Starter to Pro, priority support from Business up.

When we tell you

The first time in a month that your added revenue reaches 80% of your plan's limit, Bundlex Bundles shows a notice on Home and on the bar of the Plan page. When it passes the limit, your plan moves up at once: the Your plan card shows the new plan, and the charge shows on your Shopify bill.

The spending limit

Shopify's approval page shows your spending limit before you approve Bundlex Bundles, and your charges stay inside it. Larger stores have plans above Enterprise: before one of those is charged, you approve a higher limit in Shopify. You can raise the limit in your Shopify admin, but not set a lower one. For more on how Shopify handles app charges, see Shopify's guide to app charges.

What counts toward your plan

Your plan uses the added revenue on your Bundlex Bundles dashboard, in US dollars at each order's rate. An order that is still waiting for a currency rate counts once the rate arrives.

• Cancelled and fully refunded orders, subscription renewals and test orders are not counted.
• Added revenue in your first 7 days is not counted (see Free trial below).
• A refund or cancellation after a charge does not lower the plan already charged that month, and the charge is not refunded.

For an example, see what added revenue is; for the full rule, see how orders are attributed to a bundle.

Free trial

For 7 days from your first approval there are no charges, whatever your added revenue. The trial is once per store: a reinstall continues without a new one.

A store that installed Bundlex Bundles before paid plans started is on the Free legacy plan until the date the Plan page shows. A plan picked before then charges nothing before that date. Pick one by then to keep using Bundlex Bundles; there is a free plan too.

Cancelling

Cancel plan on the Plan page ends your subscription and unpublishes your bundles. They stay as drafts and come back when you approve a plan again. Uninstalling also ends the subscription. Charges already made this month stay on your Shopify bill. See what happens when you uninstall.

Asking for a refund

Charges are not refunded, with two exceptions: a billing error on our side, or a major fault of ours that lost your data or broke the app. Both are given as a Shopify app credit; only a billing error can be refunded as money (the full rule is under Can I get a refund? below). To report one, write to [email protected] within 30 days of the charge with your store's .myshopify.com address, and the date and the amount of the charge from your Shopify bill.

A credit is a Shopify app credit: it pays your next Bundlex Bundles charges by itself, and you see it in your Shopify admin under Settings, Billing. Money goes back to your store's payment method through Shopify only for a billing error.

Common questions

Will I be charged after installing?

On a first install, not until Bundlex Bundles adds more than $100 to your sales in a month, and never in your first 7 days. A paid plan you select yourself is charged when your trial ends, or at once after it. A reinstall brings back your previous plan, and its charges resume when you approve.

Who handles the billing relationship?

Shopify does. App charges are billed by Shopify under their merchant agreement, on your Shopify bill.

Can I get a refund?

Charges are not refunded. There are two exceptions: a billing error on our side, including added revenue counted wrongly because of a fault in Bundlex Bundles, and a major fault of ours that lost your data or broke the app. Both are given as a Shopify app credit, and only a billing error can be refunded as money. We do not refund a plan you could have lowered yourself, a month your store did not use, past months or a change of mind. A store on Shopify's Pause and Build plan keeps paying app charges, so select Free or cancel your plan before you pause. See the refund policy.