The widget isn't showing on my product page
If the widget is missing, check the live product page as well as the theme editor. An enabled embed or block tells you that the placement is configured; it does not prove that the widget actually rendered.
Check the theme and product template
- In Shopify admin, open Online Store → Themes and customize the theme you are testing.
- For automatic placement, confirm Bundlex Bundles is enabled under App embeds.
- For manual placement, confirm the Bundlex Bundles app block is in the product's actual template, inside a section that renders on that page.
- Save and open the product page outside the theme editor to check the result.
A block can be enabled inside an empty or hidden section and still produce no storefront widget. If you are switching from a working embed to a block, verify the block's placement first. After switching, reload the actual page immediately; if the widget disappears, turn the embed back on and contact support.
Keep one widget placement active to avoid duplicates. For discounts with gifts, prefer the embed: it also runs gift cleanup on the cart page, which a product-page block alone does not provide. See embed versus app block.
Check the product's Buy buttons block
The widget needs the product's add-to-cart form. In the product template, make sure the theme's Buy buttons block is present and its Add to cart button is enabled. Some themes name this block differently.
If you removed or hid Add to cart to use an express checkout or another app's button instead, restore the normal buy-buttons block and check again. If it must stay hidden, send support the product page URL so we can check the form and placement.
Check the discount and its targeting
- The discount must be Published, not Draft.
- Show widget on must include this product, either directly, through a collection, or through the all-products option.
- Check any market restrictions or rules that hide the widget for B2B or tagged customers.
- If another discount targets the same product, check the targeting warnings in the editor.
For a recently created or edited collection, Shopify's product-page collection membership can take time to catch up with the collection listing. If the widget appears on some members but not others, reload a fresh product-page URL and check the product's collection membership in Shopify. Re-saving the affected product or allowing time for propagation can help. If it persists, send support one working URL and one missing URL; do not assume every missing widget is browser cache.
The widget is an empty box, or overlaps other content
Check that the offer's products and saved variants still exist, are active, and are available to the Online Store. Resolve any deleted-product or variant warning in the discount editor, then save.
If the widget overlaps badges, reviews, or delivery information, its theme container may have a fixed height or unsuitable layout. That is a placement problem, not necessarily a conflict with the content underneath. See width, spacing, and overlap fixes.
Still missing?
Contact support with the product page URL, the discount name, and whether you use an embed or app block. Include a screenshot and any Bundlex errors from the browser console if available. We can check whether the theme needs a custom form or placement selector.
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