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Troubleshooting

Wrong quantities or missing gifts when the theme redirects to the cart

Going to the cart page after adding a bundle is supported. Bundlex builds the selected bundle as one multi-item request, and its supported native-form flow waits for that add to finish before navigating to the cart.

When a redirect causes trouble

A custom theme or app can navigate away before the add request finishes. That premature navigation can interrupt the request and leave the shopper with missing items. It is different from a normal redirect after a successful add.

Check the sequence

  1. Select an offer and add it to the cart.
  2. Check whether all main products, required bundle products, and selected extras arrived.
  3. If items are missing, use the browser's Network panel with Preserve log enabled to check whether the add was rejected or interrupted before navigation.
  4. Share the product URL, theme name, and any cart app with Bundlex support.

There is no need to disable a working redirect. If a custom script navigates too early, its developer should make it wait for a successful add. Testing a drawer or stay-on-page mode in a theme preview can help isolate that timing issue.

Sending shoppers straight to checkout

Use Advanced > Skip cart and go to checkout to let Bundlex redirect after the bundle is successfully added. See skip cart setup.

If items are still missing without a redirect, see add-to-cart troubleshooting and cart app compatibility.

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